Terms of Business - Statement of Work
Working with Sarah:
Terms of Business – Statement of Work
I am so pleased you have decided to join one of Sarah’s programmes – please read the following terms and conditions which form your contract and agreement to the coaching programme..
This contract sets out:
- Your legal rights and responsibilities
- My legal rights and responsibilities
- Certain key information
We do this so we have transparency and clarity in our relationship to protect both of us and take care of the business side of things so we can focus on the good stuff.
In this contract “I” or “me” means Sarah Knight and “you” or “your” means the person buying or using the services.
Background and context
Mind the Gap Business Academy Ltd is the trading name for Sarah Knight Consultancy. Your invoice/payment receipts will come from Mind The Gap Business Academy Ltd.
This Statement of Work outlines the Coach in your Pocket, Unlock and 121 VIP Programmes.
This contract is for your registration in the coaching and training programme.
In accepting this Statement of Works, you acknowledge that:
If you buy coaching services from me (“services”) you agree to be legally bound by this contract
If you use any of my (free) resources I may offer as part of this contract you also agree to be legally bound by extra terms and any specific terms which may apply to my services, for example programme of service descriptions which may be set out on the webpage for that programme or in email correspondence between us
The Programme
Rethinking Your Success is a 12-week transformative group coaching and training programme.
It provides a combination of group coaching and training with some 1-1 Performance, Resilience & Mindset Coaching support and guidance for women ready to unlock their potential, build their resilience, manage their energy systems to maximise what success looks like for them in midlife.
It provides ongoing accountability, increasing consistency of actions, embedding learning and developing systems for success.
I shall carry out the services within the time period set out in the relevant programme or services description
The registration process (after payment of fee) is to sign up to your Emergentics Profile assessment
All coaching sessions (including any rearranged sessions must be taken within the time frame specified in the programme description or services description or they will expire
All coaching sessions take place remotely (zoom) via the means of communication agreed with you in advance
Please note coaching calls will be recorded and issued to you following the call (once the coaching programme has finished, I will delete all relevant recordings)
Your responsibilities:
1. You’ll pay the price of the services in accordance with the programme or services description
2. You will provide me with such information and assistance for me to reasonably provide the services
3. You and I will agree a method of communication with each other between sessions and stick to that method (Zoom for coaching calls and Voxer/WhatsApp for ongoing voice and text support)
4. Coaching is not therapy - it may involve talking about all areas of your life. You will choose what you share. You acknowledge that the choices you make in relation to issues, challenges are exclusively your responsibility. For this reason, although I fully expect great results to come from our coaching sessions, I cannot guarantee any specific outcomes or that all clients will achieve the same results. The results are entirely dependent on your commitment and the effort you put into to the programme and the actions we agree
5. My role is to offer you frameworks, coaching, guidance and accountability to help you make positive professional and personal changes in order to progress towards your goals
6. Coaching is not a substitute for counselling, mental health care or medical treatment of any kind. By entering this agreement you confirm that you will not use this in place of any of the above you need
7. If you are receiving treatment from a doctor or other healthcare professional, by entering into this agreement, you confirm you have consulted with this person regarding the advisability of working with a coach
8. You will keep me informed of any changes to your medical health or personal circumstances
Timetable and Duration
The initial coaching sessions is scheduled and charged for in 45-minute slots
All future coaching slots (if relevant) are scheduled for 30-minute slots (although as part of the programme, there is flexibility for these o run over)
Coaching sessions may over-run by up to 15 minutes at mutual consent with no additional charge.
Coaching sessions will be remote via Teams/Zoom as mutually agreed.
Charges and Payments
The price for the services is set out in the programme or services descriptions
Usually I require full payment in advance in order to provide the services. For some programmes I may agree to payment by instalments, in which case a supplementary fee will be chargeable. If I agree to accept payment by instalments and you fail to make any of the instalment payments on the due date then I shall invoice you immediately for the whole of the outstanding balance and payment for that invoice will be due by return
Programme support commences from the date of the first online session following the confirmation of the Emergenetics Profile. Should this session be rearranged more than once the programme will begin from the date of the second arranged session.
In all other circumstances, I do not provide refunds to you for any of the payments you have made, even where you do not complete your sessions with me, as payment is for the programme as a while, not individual sessions. This is a reflection of the amount of preparation I need to put into the programme and the time I set aside to provide you with these services. This policy also helps you with your own accountability and commitment to improving your life through my coaching programme.
Intellectual Property
Please note the learning resources we will provide contain information which is confidential to MTG and is submitted to you on the basis that it must not be used in any way, nor disclosed to another source.
All material is for your own personal use.
All information shared by you will be kept strictly confidential, except when releasing information required by law and/or where I consider it necessary to do so because of concerns of risk to yourself or others
Billing
I will invoice at the start of the programme, to be paid in advance of the programme commencement.
These terms constitute the entire agreement between us in relation to your purchase. You acknowledge you have not relied on any statement, promise, assurance or warranty given by or on behalf of me which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement. No-one other than a party to this contract has any right to enforce any term of this contract.
Services Description:
Rethinking Your Success
Twelve-week coaching and training programme including group training and coaching calls with weekly on the go support
A 121 call to explore your personal Emergenetics profile - when you know who you are, your world opens up.
The ACCESS™ Framework training, where you’ll discover new systems to help manage your thoughts, emotions, and reactions in better alignment with your values and vision
The NASA framework training, where you’ll decode your central nervous system, becoming more emotionally agile and able to cope with all life throws at you
The ABCDE reframing where you’ll learn how to identify and refuse your triggers
121 performance coaching call
EIGHT Live group coaching & training delivered via Zoom
FOUR Wham Bar Bench Sessions Zoom sessions (think of these like members of your personal board)
Ongoing community support and networking
Ongoing support through voice notes and text
Special guest speakers exploring areas around self-expression and leadership
You can find out more about Emergenetics here: https://emergenetics.com/blog/10-questions-people-usually-ask-about-the-emergenetics-profile/